Digital Diplomacy and Proactive Monitoring: Challenges to Solutions

In today's increasingly connected world, proactive data monitoring makes it possible for organizations to listen to their communities and evaluate interactions, creating rich insights into digital engagement. But wonderful as these technologies are, there are challenges-especially when it comes to government use. Data monitoring can raise questions about privacy, what information the government is collecting, and how it is being used. This discussion will explore how governments can balance these very real concerns with their need for situational awareness, data-driven strategy, and community engagement. Featuring Julie Weckerlein, Public Affairs Specialist, United States Department of Health and Human Services; Mohamad Najem, Adjunct Carnegie Fellow, Middle East Task Force, New America, Founder and President, Social Media Exchange (SMEX); Christopher Harvin, Global Strategic Communications and Public Affairs Advisor, Barbaricum and Sanitas International; Allen Brandt, Legal and Policy Fellow, Future of Privacy Forum; Josh Keating, Slate.